Privacy Policy

This Privacy Policy (hereinafter referred to as the “Policy”) describes how the SKIN CARE CLUB brand (hereinafter referred to as “S2C” or the “Brand”) collects, uses, stores, and protects the personal data of users (hereinafter referred to as the “Client” or “User”) when using the website www.skincare-club.store.

By using the website, the Client confirms their consent to this Policy. If the Client does not agree with the terms, they should stop using the website.

1. General Provisions

1.1. The purpose of this Policy is to inform the Client about the procedure for processing their personal data obtained through the website.
 1.2. The Client is responsible for reviewing the current version of the Policy before using the website.
 1.3. This Policy has been developed in accordance with the laws of Ukraine, in particular the Law of Ukraine “On Personal Data Protection.”

2. Collection of Personal Data

2.1. While using the website’s services (placing an order, subscribing to news, etc.), the Client may provide the following personal data:

  • First and last name

  • Phone number

  • Email address

  • Delivery address

  • Other information identifying the Client

2.2. Providing personal data is voluntary, but certain website services may not be available without it.

3. Use of Personal Data

3.1. SKIN CARE CLUB uses the information provided by the Client exclusively for:

  • Processing orders and providing services

  • Informing about order status

  • Sending news and special offers (with the Client’s consent)

  • Improving website functionality and user experience

3.2. Data is accessible only to a limited number of employees responsible for order fulfillment.

4. Protection of Personal Data

4.1. The Brand does not sell or transfer personal data to third parties, except as required by the laws of Ukraine or when necessary to fulfill an order (for example, to a delivery service).
 4.2. All personal data is stored on secure servers with appropriate technical and organizational protection measures.

5. Use of Cookies

5.1. The website uses cookies for:

  • Traffic analytics

  • Remembering user settings

  • Improving website functionality

5.2. Cookies do not contain personal information and cannot be used to run programs or transfer viruses.

6. Technical and Statistical Information

6.1. The website automatically collects anonymized technical information (device type, browser, visit time, IP address, etc.) for statistics and traffic analysis.
 6.2. This data does not allow for the identification of the Client.

7. Right of Choice

7.1. The Client has the right not to provide personal data; however, some website services may be unavailable in this case.
 7.2. The Client may withdraw their consent to the processing of personal data by contacting customer support through the feedback form.

8. Inquiries and Complaints

8.1. If the Client has any questions or claims regarding the processing of personal data, they may contact the Brand through the contact form on the website or by email.
 8.2. The inquiry should clearly state the nature of the complaint and the circumstances that, in the Client’s opinion, violate this Policy. All inquiries are reviewed as quickly as possible.

9. Final Provisions

9.1. The Brand reserves the right to make changes to this Privacy Policy. The current version is always available on the website.
 9.2. Continued use of the website after changes have been made constitutes the Client’s automatic consent to the updated terms.

If you have any questions or comments regarding the Terms and the use of this Website, you can contact us:

Email: support@skincare-club.store

14. AI Consultant (MIA) — Automated Messaging

We operate an AI-powered customer-care assistant named MIA across several channels: the web chat on skincare-club.store, our Telegram bot @S2CClubBot, and Instagram Direct (as the integration rolls out). MIA helps users with skincare questions, product recommendations based on skin type, order status lookups, and escalates complex or sensitive cases (allergic reactions, custom orders, complaints) to human staff.

How MIA processes your messages:

  • The text of your messages is transmitted to Anthropic, PBC (USA), provider of the Claude AI model that generates MIA's responses. Per Anthropic's commercial API terms, your messages are NOT used to train their models and are not retained beyond the request lifecycle.
  • Voice messages are transcribed by OpenAI, Inc. (USA) via the Whisper transcription API; the audio file is deleted after the text is extracted.
  • All dialog history (text only) is stored in our Supabase database (EU region, eu-west-1) for up to 12 months to improve service quality, after which it is anonymized.
  • Photo skin diagnostics use Claude AI Vision (Anthropic). Photos are processed in-request and not retained on our servers.
  • You may request a human agent at any time by typing "human" or "manager" — your message will be routed to a team member rather than handled by MIA.

Your rights regarding AI interactions:

  • Request deletion of your dialog history by emailing hello@skincare-club.store with subject "AI dialog deletion request".
  • Opt out of AI-assisted responses and request human-only service for all future interactions.
  • Request a full data export (GDPR Article 20 right to data portability) at hello@skincare-club.store.

Complete list of third-party data processors:

  • Shopify Inc. (Canada/USA) — e-commerce hosting and order data
  • Anthropic, PBC (USA) — AI text and vision processing
  • OpenAI, Inc. (USA) — voice transcription
  • Supabase (EU, eu-west-1) — dialog log storage
  • Meta Platforms, Inc. (USA) — Instagram messaging metadata (when you message us on Instagram)
  • Nova Poshta (Ukraine) — delivery address and contact for parcel shipping
  • Klaviyo / Omnisend (USA) — marketing email (only if you subscribe)

We do not transfer data to organizations outside this list without your explicit consent. We do not sell your data to third parties.

Last updated: May 23, 2026.

14. AI Consultant (MIA) — Automated Messaging

We operate an AI-powered customer-care assistant named MIA across several channels: the web chat on skincare-club.store, our Telegram bot @S2CClubBot, and Instagram Direct (as the integration rolls out). MIA helps users with skincare questions, product recommendations based on skin type, order status lookups, and escalates complex or sensitive cases (allergic reactions, custom orders, complaints) to human staff.

How MIA processes your messages:

  • The text of your messages is transmitted to Anthropic, PBC (USA), provider of the Claude AI model that generates MIA's responses. Per Anthropic commercial API terms, your messages are NOT used to train their models.
  • Voice messages are transcribed by OpenAI, Inc. (USA) via the Whisper transcription API; the audio file is deleted after transcription.
  • All dialog history (text only) is stored in our Supabase database (EU region, eu-west-1) for up to 12 months to improve service quality, then anonymized.
  • Photo skin diagnostics use Claude AI Vision. Photos are processed in-request and not retained.
  • You may request a human agent at any time by typing "human" or "manager".

Your rights regarding AI interactions: request deletion of dialog history, opt out of AI-assisted responses, request full data export (GDPR Article 20) — all via hello@skincare-club.store.

Third-party data processors: Shopify (CA/USA), Anthropic PBC (USA), OpenAI Inc. (USA), Supabase (EU), Meta Platforms (USA), Nova Poshta (Ukraine), Klaviyo/Omnisend (USA, only if subscribed). We do not sell your data.

Last updated: May 23, 2026.